REFUND POLICY

 

All vinyl products purchased are custom manufactured to a specific order and are not returnable or exchangeable. Please take special care to order carefully and thoroughly. Ask all questions before placing an order. When buying one of our products, please note that the item is being sold as described. No changes or alterations to the item (except in the case of color/finish before shipment) can be made at any time and will not constitute grounds for a return. All special order products are non-refundable and non-exchangeable. If we accept a return, shipping is non-refundable, and there will be a 30% restocking fee for all vinyl returns.

We DO NOT accept returns on our printed products, including but not limited to camouflage, nature, paint splatter, animal print, stone, galaxy, rust, etc. These are printed to order and are final sales.

Products that are altered from their original state are not valid for warranty claims, such as laminating color change films to modify the finish of the products, printing on color change wraps, etc. G2Technik will always try its best to attempt to file claims in these attempts; however, nothing is guaranteed as we will file it through the process and speak to the necessary reps to try to help.

International orders: manufacturers do not offer warranty or replacements for products shipped outside their own country or region. Because of this, all sales are final for international transactions. G2Technik does NOT take responsibility in cases with a defect or product failure.

G2Technik will replace or exchange products only if they are deemed incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness before shipping. You must inform us about incomplete orders, defects, shortages, and/or exceptions within 30 days of receiving your order. No replacements, exchanges, or refunds are issued after installing the product.

Please note that products not ordered together may have different lot numbers; therefore, we cannot guarantee a color or pattern match. G2Technik and partner manufacturers are constantly making changes and improvements to provide you with the highest quality products. G2Technik does not guarantee any application of our films. We are here to help if you need installation tips; however, we cannot be held responsible for installation failure.

Material claims: Please be aware that if a claim needs to be filed for a product, it must be sent back within the time frame to file a claim with the given company; “usually is 30 days max, depending on the manufacturer.” If the time frame has exceeded this period, G2Technik cannot issue any replacement for said claims. We must follow the manufacturer’s procedures throughout the claim process, and credit or replacement film will not be issued until the claim is finalized. Please understand that most manufacturers do not issue a refund for granted claims; instead, you will receive a credit that you can use toward a future order from G2Technik for any product desired. Please know that credits for claims must be used within six months of being approved; claims will be voided after that time frame has passed. We are not held accountable for any film not handled within that procedure. Please note that G2Technik is not responsible for labor costs, and manufacturers do not typically compensate labor costs. Shipping is non-refundable, with a 30% restocking fee for all vinyl returns.

G2Technik will not be liable if you order the wrong product. If you receive a product that does not match the description, please contact us immediately, and we will resolve the issue. For any shipment that is refused or returned due to an incorrect address provided by the customer, you will be responsible for fees associated with re-shipping the package. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The shipping cost will be credited only in those instances where the return is a result of our error.

OTHER:

You have 30 calendar days to return an item from the date purchased. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If your return is approved, once we receive the item back, we will initiate a refund to your credit card (or original payment method).

Contact Us:
[email protected]